Loving Memory

testimonial

Cart: (0) AUD $0

SIGN IN   |   JOIN   |   WISHLIST   |   SHOP NOW

Fingerprint Jewellery Frequently Asked Questions

Order cut off date

Delivery

Payment

Returns

Taking print

Why Tiny Touch Jewellery

Q: Is there an age limit ?

A: No age limit for hand/footprint jewellery, you can capture your very first memory from the day baby is born & turn your child’s precious tiny hand and footprint into a gorgeous and original piece of silver jewellery and keepsake.  Suitable from newborn with no upper age limit, we also have a hospital gift pack to make sure you don’t miss your very first memory.  **However, for fingerprint jewellery it is best to wait until your little one turn 5 months or older (no upper age limit).

Q: How do you get my kids’ hand/foot prints?  Would it be possible to involve a child who is overseas?

A:Yes, it is possible if a child is overseas, we ship world wide.  Once you submit the order we will send you a Print Kit.  Tiny Touch Inkless kit allows you to capture your loved ones unique hand/footprint in 3 simple easy steps, no ink and no mess. This non-toxic and baby safe technology works like magic while your child’s hand stays clean and dry. We then miniaturise the image you have taken to fit your chosen item of jewellery and recreate them as though they were imprinted directly into the silver!

Q: My baby pass away at 2 weeks old I do have her hand and foot prints but not fantastic ones can i get a necklace done?

A: No worries at all if you have a paper copy of hand or footprints even it not a good copy one I will still be able to transfer it into silver and to create something special for you to keep forever. Pls email a scan copy of your print image to: sales@tinytouchjewellery.com.au or upload it once you place an order.

Q: How long will it take for you to send me a Print Kit?

A: We will ship out your print kit within x 24 hours of received your payment. Excluding weekends & public holidays.  Please allow 3-5 working days for delivery of your print kit within Australia & 7-10 working days for for international delivery.

Q: How long do i need to allow until I receive my jewellery?

A: Please allow 3-4 weeks for your order to be created & designed.  Our production lead time is 3 weeks from the date we received your print / impression back in our studio.

Q: What type of silver do you use on your personalised jewellery?

A:All our personalised jewellery is beautifully handcrafted in quality .999 pure silver, featuring your loved ones unique prints, guaranteed to ensure those special moments stay with you forever – a truly unique and perfect way to say: “I love you”.   Our jewellery, finding and fittings are quality Sterling Silver .925 except the standard keyrings fob and standard cufflink fittings are silver plated

Q: Do you offer an online layby payment?

A:Yes, we do.  To make this easy for everyone we offers you the flexible online layby that suits your budget with minimum deposit of $25.  You choose your payment plan or your delivery date we’ll do the rest.  You can selected to pay using our layby options at check out.  We will send you the print kit and minimum of $25 per month until the total is paid with no extra change.  We will start working on your jewellery once payment is complete.

Q: Can you please tell me how long do you keep our baby print image on record? In April 2012 I purchased 2 silver disc charms with footprints and hand prints of our little baby who we lost in 2010. Unfortunately about 6 months ago the link (we bought it from somewhere else) that held them to the chain split and the discs dropped off and were lost. I have tried everywhere to try an…d locate them as they obviously hold quite quite a bit of sentimental value to me (cried for a week!) And if possible to get a replace the discs?

A: No stress, & yes, you can order the replacement. All prints are names and stored for 10 years & we had everything on record. We can reuse them for future & multiple orders. All you have to do is just email us either the order number or name of the person who purchased it & we should be able to find them. Please feel free to email me if you have further question: sales@tinytouchjewellery.com.au Thank you. x Rose

Q: How do you get my pet’s prints?  Will it really be my pet’s paw print on the jewellery?

A: Yes, absolutely your pet’s paw print capture in PURE SILVER.  Each and every piece of Tiny Touch Jewellery made from a paw print sent in by YOU just like a fingerprint/ footprint and every paw print is no different. Once you submit the order we will send you a Print Kit with everything you need.  Tiny Touch Inkless kit allows you to capture your pet paw’s print in 3 simple easy steps, no ink and no mess. This non-toxic and baby safe technology works like magic. We then miniaturise the image you have taken to fit your chosen item of jewellery and recreate them as though they were imprinted directly into the silver.

Q: I live in Perth & lost my fingerprint necklace that I purchase 2 years ago do you still keep my prints?

If you purchase your fingerprint jewellery necklace from our Perth showroom more likely that we will not have your prints on record because we taken your prints directly into silver.  Don’t worry if you would like to captured and keep your print on record we can help you.  For all online customer and we keep all your prints on record up to 10 years. We can reuse them for future & multiple orders. You can email us your order number to double check if we have your print on records at: sales@tinytouchjewellery.com.au

Q: What is Tiny Touch Jewellery Insurance Claim Process?

If you experience accidental damage or the loss of your jewellery items, once you lodge a claim through your insurance company and please email us your claim number, insurance company contact person & details of the jewellery to: sales@tinytouchjewellery.com.au

We will raise an invoice and send directly to the insurance company. We will start working on your jewellery once your claim has been approved & we received the full payment. Lead time is around 3-4 weeks from the time payment is clear.

 

Q: How do I organise / host a Tiny Touch Jewellery Party?

A: If you live within 20kms of Perth CBD you can request a party on our website here.  Tiny Touch Jewellery Party is a fun & informal way to shop while spending quality time with your friends and family.   We bring the complete product range to you to provide inspiration and custom designs can be discussed.  As a Tiny Touch Jewellery Party Host you’ll be eligible for some great deals or gift voucher to spend on Tiny Touch Jewellery products.

  • Minimum 5 ordering guests.
  • 50% payment require on the day for all purchasers by cash or paypal payment.
  • Free DIY print kit with instructions can be arrange prior to party for a friend or two that can’t make it on the date but still want to order so that all party orders are submitted by the party date.
Please allow 28 days for your jewellery to be designed and created.  All that’s left for you to do is invite your friends and family, relax and enjoy the party. We look forward to meeting you and creating for you, a beautiful jewellery piece you will treasure forever.